User Guide | Cancelling

Cancellations

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We get it, sometimes life happens and you need to cancel. Equally, staffing can change by the minute and facilities need to cancel you. This is the nature of on-demand work. What uPaged does is creates transparency, and provides insights to help you and facilities make an informed choice. We do this by tracking a reliability rate for both nurses and facilities.

Cancelling booked shifts

You can cancel a shift at any time with the uPaged app.

To cancel a booked shift simply:

Go to the Booked tab in My Work
Find the shift/s you need to cancel from
Hit the cancel button

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Facility cancelling a booked shift

As per your employment contract and our Shift Cancellation Policy, if a facility cancels a booked or confirmed shift:

At least 2 hours before the start of the shift, you are not entitled to pay.
Within 2 hours of the start of the shift, you are entitled to be paid for 2 hours of work. Your timesheet will automatically sign off for 2 hours if this occurs

A facility can cancel and remove a shift with a confirmed practitioner, but just note, uPaged takes shift cancellations very seriously.

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Withdrawing an application

If you have applied for a shift and your application has not been accepted, and you are no longer available, you can withdraw your application at any time. Simply:

Go to the Pending Work tab in My Work
Find the shift/s you need to withdraw from
Hit the Withdraw button

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Popular FAQs

You can cancel a shift with the uPaged app but just note, uPaged takes shift cancellations very seriously.

Cancellations can mean that a facility is not able to find a replacement to care for their patients.

Similarly, when a facility cancels a practitioner with short notice the practitioner may not be able to find a replacement shift, resulting in a loss of income.

Our aim is to create timely transparency around this, but we are also aware that unexpected things come up.

If you are cancelling a booked shift within 24 hours of the start of the shift, do not call uPaged. You must call the hospital directly as the hospital is your employer to update them of your non-attendance. Find the contact number in the facility's profile or when cancelling the shift.

NOTE: If you have applied for a shift but your application has not been booked or confirmed yet, select CANCEL on the shift application. You are not required to ring the hospital, and do not ring uPaged.

As per your employment contract and our Shift Cancellation Policy, if a facility cancels a booked or confirmed shift:

At least 2 hours before the start of the shift, you are not entitled to pay
Within 2 hours of the start of the shift, you are entitled to be paid for 2 hours of work.
They require a more specialised practitioner with particular skills and/or experience for that particular shift. Although uPaged practitioners are not limited to working within their usual specialty and may apply outside their specialty, sometimes booking managers require specialised practitioners for the shift

A facility can cancel and remove a shift with a confirmed practitioner, but just note, uPaged takes shift cancellations very seriously.

Our aim is to create timely transparency around this, but we are also aware that unexpected things come up and shift needs change. See Reliability Rating

If a facility has cancelled your shift:

You will receive an email confirming the cancellation
You will receive an app notification confirming the cancellation
The shift card within Booked Work will have Cancelled on it

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