Performance Rate are the stars on your profile signify your performance during shifts, providing a quick overview of your dedication and efficiency.
Sometimes, life happens - we get it. We also know that cancellations really affect facilities, especially at the last minute. Reliability is important to facilities and we want facilities to know if they can count on you.
Your Reliability Rating related to your last 50 shifts, your rating from completing shifts and whether those shifts have been cancelled last minute, for us this is within 48 hours of the start time for any booked shift.
Better still, this goes both ways… we’ll tell you which departments are reliable too (pretty cool, huh 😉 ).
- Time Management
- Communication
- Competence
For example, if the unit manager gives you a rating of 4 out of 5 stars for Time Management, 4.5 out of 5 stars for Communication, and 3.5 out of 5 stars for Competence, your overall star rating for the shift is 4 out of 5 stars. Ratings are a score on a scale from one to five stars, so a rating of five stars is the highest possible score.
Here are a few tips to get you started:
- If it’s your first shift at a facility, arrive 30 minutes early to sign on.
- Always arrive at the unit at least 10 minutes before the start of your shift.
- Introduce yourself to the team leader for your shift.
- Find a ‘buddy’ practitioner working near you to build rapport with so you have someone to go to (before the team leader) if you need help during your shift.
- Ask for a quick orientation to the ward/unit (emergency trolley, staff and patient toilet, kitchen, pan room, bathroom, equipment room and stores). This will help your time management immensely!
- Communicate essential information regarding your patient’s condition and movements to the team leader.
- Go to and come back from breaks on time. If you’re not sure how long they are, ask.
- If you’re finished your work, ask others if they need a hand!
- Make sure your bed spaces are tidy and unused equipment is put away.
- Document thoroughly and complete all required care plans. If in doubt, check with a regular practitioner.
- Provide a thorough, clear handover and ensure all elements of the care you provided is documented.
- Thank the team leader for the day at the end of your shift.
- And last but not least, a smile goes a long way
No, ratings and testimonials do not affect your visibility of shifts or ability to apply for shifts at the moment.
However, just like how a facility's ratings and testimonials are visible to you, your ratings and testimonials are visible to facility managers, so they may use this as a decision-making tool to accept or reject your application to shifts. In a similar way to Uber and Airbnb, you may choose to accept or reject a driver or a place to stay based on ratings and testimonials.
Yes, you can. Avoiding cancellations and following the above best practices during your shifts will help you achieve higher reliability and performance ratings.
All ratings and testimonials are anonymous to encourage transparency and honest feedback.
The feedback that you receive from facilities is only visible to you and managers when they view your profile. At any time you can hide your profile from a facility or facilities.
The feedback that you give to facilities is only visible to you and other practitioners when viewing the facility's profile.
The words 'Good', 'Average' and 'Bad' are subjective terms to describe a rating. They mean different things to different people.
For example, to one person, a good rating may be over 4.5 stars, while to another, a good rating is nothing less than 5 stars.
This is why we don't explicitly mention the thresholds for good, average and bad ratings, but we can make some easy assumptions about the kind of ratings you should be aiming for.
Of course, having a 5-star rating is the best possible score you can get. But you don’t need to have a perfect rating to reap the benefits of a good practitioner score; a high 4.5-5-star rating is great.
With a good practitioner rating, you can expect to be accepted and booked into shifts faster, and be recognised for your performance.
On the flip side, having a bad rating may reduce your likelihood of being accepted for shifts, so be sure to try to keep your rating above 4 stars.
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